Terms and Conditions 



All prices on this website are subject to change without notice.



Orders can be placed 24 hours a day via our online store. You can contact us by mail  at isaw@iav.ch or phone at +41 (0)22 960 11 04 if you need more information or need to customize your order.



We ship (worldwide) free of charge. Any VAT or customs duties associated with the order are the responsibility of the receiver. All orders are shipped via the Swiss Post (www.swisspost.com) by URGENT Business. Type of goods: MERCHANDISES. Description of goods: SCIENTIFIC INSTRUMENT (METEOROLOGY). Our orders are shipped within 2-5 days. Delivery is generally between 1 and 10 days, depending on the country of destination. You will receive a tracking number once shipping has been completed. A commercial invoice will be attac with the shipment. In case of non-delivery we will instruct the shipment to be returned to sender (economy).

If you require a different shipping service you must let us know in advance and organize the transport yourself.



All prices are in Swiss Francs (CHF). All orders are processed using bank transfer, check, PayPal or credit card.


Returns & Exchanges:

Returns and Exchanges are handled on a case by case basis and must be done within 30 days of purchase.



We offer a two year exchange against factory defaults. The first step in the warranty process is to contact us directly so that we can decide on the best course of action.


Taxes and insurances:

For national orders within Switzerland we automatically charge and withhold the applicable sales tax. For international orders you are solely responsible for all sales taxes or other taxes. We do not subscribe to a value added services insurance.

The customs commodity code is 9015.8000 (Surveying meteorological instruments and appliances).



IAV Technologies SARL – ISAW Products Division – Chemin des Couleuvres 4A – 1295 Tannay – SWITZERLAND


Other Conditions:

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether IAV Technologies signs them or not. We reserve the right to make changes to this site and these Conditions at any time.